The historic environment department required the support of RGIS. The department works to protect the historic buildings and structures, the landscapes and heritage sites across the country, so that the public can visit them, enjoy them and understand their significance. The department manages 127 state-owned properties and sites, which includes 24 castles.
REQUIREMENTS
Driven by the implementation of the new EPOS system, the government department wanted to take the castle's gift shop stock counting from an in-house solution to an outsourced solution, so required RGIS to provide the following:
-
National coverage to be able to complete counts in all castle gift shops across Wales
- A total of
24 gift shops to be counted
-
Fast and accurate turnaround compared to previous in-house counts
- Provide
accurate data to load onto the new EPOS system
SOLUTION
The government department partnered with RGIS to complete the
stock count for new EPOS system project, and provided the following:
- Scheduled teams of
2-4 experienced RGIS auditors per gift shop
- Two gift shops were counted per day
- Any items with either
incorrect or missing barcodes were allocated a new SKU and added to the reporting to be included on the customer's EPOS system
RESULTS
The government department found by outsourcing the
stock count for new EPOS system project to RGIS, the following results were achieved:
- All the gift shops were
accurately counted in a timely manner
- An average of
35,000 items were counted per gift shop, the largest shop having just under 400,000 pieces across 5,350 different SKUs
- Provided
consistent reporting across all locations, so data could be loaded onto the new EPOS system
- The customer was
very happy with the high-quality service and flexibility offered by RGIS
- Gave the customer
feedback on store preparation to ensure stock counts could be completed quicker