The leading retailer and a distributor of automotive replacement parts and accessories required the support of RGIS. The retailer has more than 6,000 stores and more than 85,000 customers supporting operations on four continents.

REQUIREMENTS
The auto parts retailer needed a solution to reduce the shrink number that was increasing year-on-year. The retailer's inventory accuracy had eroded, creating a ripple effect throughout the supply chain, and stock outs were impacting profitability and customer satisfaction.

The auto parts retailer required RGIS to provide the following:

• Identify why shrink rate had risen by 34.6% on the previous year
• Reduce shrink, as profit margins were adversely impacted
• Improve inventory accuracy through accurate inventory counts at all stores

SOLUTION
The auto parts retailer partnered with RGIS to complete the inventory accuracy and shrink project, and RGIS provided the following:

• Scheduled an experienced team of RGIS auditors
• Accurately counted inventory at all stores
• Identified variances
• Reporting was sent directly to the customer after each count by location

RESULTS
The auto parts retailer found by outsourcing the inventory accuracy and shrink project to RGIS, the following results were achieved:

• Inventory accuracy was improved
• Shrink decreased by 33% in the first year
• Shrink rates have decreased every year since
• Shrink further dropped to 64% of sales
• Stock outs reduced dramatically