A brand of British supermarkets, founded in 1904, required the support of RGIS. The supermarket chain's head offices are located in the UK and they have 332 shops across the United Kingdom, including 65 convenience shops.

REQUIREMENT
The supermarket chain had two suppliers that had been delivering a merchandising service but due to scope, size and performance tendered out to include a third supplier. The customer chose RGIS due to the operation structure, pricing and experience; they felt RGIS were a trusted brand already working in partnership with them suppling inventory services.

The supermarket chain required RGIS to provide the following:

• Merchandising and remodelling experience
• Nationwide coverage
• De-merchandising and remerchandising of stores
• Supporting stores with stock replenishment
• Provide accurate reports on a dashboard

SOLUTION
The supermarket chain partnered with RGIS to complete the grocery store merchandising support project, and RGIS provided the following:

• The customer provided a schedule of work by store that needed support
• Using the UK-wide district model, RGIS scheduled teams of experienced RGIS merchandisers to support stores
• Once schedules were confirmed with key contacts, the teams would arrive at store and deliver the tasks for each shift
• RGIS teams helped with de-merchandising, remerchandising, stock replenishment and general store support where required

RESULT
The supermarket chain found by outsourcing the grocery store merchandising support project to RGIS, the following results were achieved:

• Using RGIS merchandisers allowed more time for the customer's own employees to take care of customers and increase sales
• RGIS utilised the workforce according to the schedule of work provided by each store
• Provided the customer with accurate data on dashboards
• The customer was very happy with the support RGIS provided with the merchandising teams, as they delivered 100% of all stores in the agreed time, and exceeded the high expectations and standards expected by Waitrose
• The customer is looking forward to working with RGIS in future projects next year