A market leading DIY store chain in Ireland, with 35 branches nationwide, required the support of RGIS. The DIY store chain offer an extensive range of DIY products, paints, lighting, home-style, housewares, bathroom accessories, building, gardening products and fitted kitchens. The store stock over 30,000 products and built a reputation on offering the most comprehensive range of quality products for every area of the home.

REQUIREMENT
The DIY store chain needed a solution to help reduce the backlog of online orders that needed to be delivered to customers before Christmas.

The DIY store chain required RGIS to provide the following:

• Reduce the backlog of online orders
• Receive and process customer online orders
• Complete orders within a strict timeframe

SOLUTION
The DIY store chain partnered with RGIS to complete the online warehouse staff support project, so RGIS provided the following:

• Scheduled an experienced team of RGIS auditors for three weeks
• The auditors helped with the following:
• Received orders in the DIY store's system
• Identified the product
• Packaged up product
• Dispatched the ordered product out to the customer

RESULTS
The DIY store chain found by outsourcing the online warehouse staff support project to RGIS, the following results were achieved:

• The backlog of orders was dramatically reduced in time for Christmas
• All orders went out correctly and on-time
• Completed within a tight time frame, as requested by the customer
• Kept the DIY store's customers happy without having to extend delivery times